Email problems. Outlook.com and Hotmail users affected.
The last year has been a bad year for email problems and now it is Outlook.com and Hotmail users affected.
Outlook.com and Hotmail users have reported not getting Celebrant.co.nz emails.
The page email enquiries are getting through but Renewal options are being bounced back. I remind you to make Celebrant.co.nz a friend/contact (the phrase used in your email program) and it should increase your chances but the best option would be to use a reliable email provider. Gmail and Yahoo both going through smoothly so far.
Your Spam filter settings could also be responsible.